Clarendon Street Vets Spring Update
We hope you have been enjoying the spring sunshine as much as we have!
There have been a few changes at the surgery so we wanted to take a moment to bring you up to speed …
We have enjoyed welcoming you back into the surgery building in the last month or so. We are happy for clients and pets to come into both the waiting room and consulting room but would be very grateful if you are still able to wear a mask (we have plenty of spares!)
We are trialing a later opening every Wednesday to make it easier for clients who are back in the office to bring in their pets for routine appointments.
A few of you may already have met Maria, our new part-time vet. Maria was previously working at Vets4Pets in Cambridge. She will be working at the surgery two mornings a week to increase the availability of both appointments and surgery time. She enjoys all aspects of general practice and has loved her time at the practice so far.
Later this year we will be celebrating the 60th anniversary of the practice at its current location. Amongst other things, we are hoping to get together a display of old photos and stories from local residents and long-standing clients. If you have any pictures or anecdotes to share we would love to hear from you.
We are making a few changes to the surgery layout. The sofa in the waiting room will soon be moved upstairs to our new staff room but in the meantime has been very much enjoyed by Samba the practice cat and visiting pets. We have just taken delivery of some new in-house blood chemistry analyzers, which should mean that checking blood and urine samples will be much quicker and easier.
We have also had to have a bit of a rethink regarding insurance and collecting payments. We have been doing a lot of direct claims (in which the insurance companies pay us directly) and sending out invoices following appointments as it has been tricky to take payments when people are not in the building. However, client numbers have increased dramatically in recent months as has the number of insured pets. This is great news, but does mean we are having to find more efficient ways of doing things! Now that things are returning to normal, we are returning to payment at the time of treatment and asking that where possible insurance payments are reimbursed to owners rather than the surgery.
Finally, we would like to thank everyone who dropped off supplies for the Ukrainian appeal at the surgery. We had a great response to our message and all donations have now been delivered to those in need and will hopefully be much appreciated.
We look forward to seeing you soon.
Patrick, Harriet and all the Clarendon Street team.