March 23, 2020

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To all our wonderful clients,

Following guidance from the British Veterinary Association and the Royal College of Veterinary Surgeons; our governing body. We have now been instructed to not undertake routine appointments. This is a) to ensure we can still have staff available to care for your animals when they are unwell b) to reduce the spread of coronavirus by reducing the number of clients coming in. Routine appointments are things such as vaccinations, neuterings and appointments that are not essential to ensure the health and welfare of your pet. Vaccinations can generally go overdue by 3 months; please call us for guidance.

In line with government guidance we have now put in place strict physical distancing measures at our practice to keep you and our teams safe, secure the best care for your pets and help reduce the transmission of the coronavirus.

Following the guidance, we will only be allowing one client to enter our practice premises at any time. This decision has not been taken lightly, but we feel it is an essential step to safeguard our team so that continuity of service to you is maintained. This measure will also reduce risk to our clients, especially the vulnerable and those in higher risk categories. You can still collect medications, but we ask where possible, stay in the car, phone us and these will be brought out to you.  

  • We will ask you to keep 2 meters between you and any of our team members or any other clients
  • We may start to talk to you and examine your pet outside first.

  • We may decide to only bring your pet in the consult room and ask you to wait outside. We will call you during or at the end of the examination.

  • We ask you to pay by card or BACS only.

  • If you are ill or self-isolating, you should not visit the practice. Call us so we can find the best solution for your pet.

We would ask for your patience, your co-operation and help as we try to make these measures work. With your help we can be here for you and your pets as and when you need us through this pandemic.

We all hope that everyone gets through this as safely as possible and we look forward to better times to come

With best wishes from us all

The Clarendon Street Team


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